PRIVATE, HUMAN-CENTRED SUPPORT

How can we help?

Browse clear answers or ask the beta help assistant. It will never request a password, identity document or payment-card details.

How does verification work?

Email confirmation is followed by an approved identity-provider document, age, face-match and liveness check. A person then reviews every completed profile before membership is activated.

Can anyone see my profile?

No. Applications are private, public visitors and search engines cannot see profiles, and only fully approved members will enter discovery.

What happens if somebody asks for money?

Do not send anything. Money, gifts, travel, visa, hospital, cryptocurrency and investment requests are prohibited. Use Safety Stop or contact the safety team.

Why can’t I share WhatsApp immediately?

Off-platform details remain restricted until both people have established trusted accounts for at least 90 days. In-platform contact allows reports and safety evidence to work.

I cannot complete a standard video action.

Equivalent accessibility routes will be provided. The method can change without lowering the identity-assurance standard or publicly identifying an accommodation.

Is this an emergency service?

No. If you or another person is in immediate danger, contact the appropriate local emergency service. Real Trans Love can preserve evidence and restrict accounts but cannot dispatch emergency assistance.